Risk can be managed and controlled but not completely
eliminated.
When a loss occurs, it is never easy to recover. Whether
personal, professional, a fire or theft is a disaster. The policies
we will recommend to you will be bespoke. No two programmes are
ever the same.
Similarly, no two claims are ever the same. Whilst no insurance
policy can cover every eventuality, our aim is that our clients
will already know whether or not a claim is covered because the
risk will have been measured and discussed at inception.
Claims Process
With the introduction of Call Centre type or telephone based
response units, the need to complete an incident report form is
fast disappearing with the advent of claims data capture via
telephone call.
However some insurers continue unaffected insisting on form
completion.
Our claims department will endeavour to ease the burden and
unnecessary delays by:
- Assisting you with claims reporting
- Advice and guidance throughout the course of the claim
- Vet and establish what will be required by the insurer
concerned
- Appointment of external service providers, such as Uninsured
Loss Recovery companies, whom will act on your behalf to pursue
recovery of any out of pocket expenses i.e. policy excess to
compensation for personal injury
- Monitor, review and conclude your claim to a satisfactory
end
- Where possible negate any load or premium increase subsequent
to the insured event.
In the event of a claim, please notify us immediately.
claims@acmbroking.com
